Frequently Asked Questions
Everything you need to know about your Giant sports gear and orders.
What is the standard shipping timeframe for equipment?
Standard shipping typically takes 3-5 business days. For oversized equipment like home gyms or treadmills, transit times may extend to 7-10 business days depending on your location.
Do you offer professional assembly for large machinery?
Yes, we partner with certified technicians to offer white-glove assembly services for an additional fee. You can select this option during the checkout process.
What is your return policy for apparel and footwear?
We offer a 30-day return window for all apparel and footwear. Items must be in original condition with tags attached and show no signs of use or wear.
Are your products covered by a manufacturer warranty?
Most Giant equipment comes with a 1-year limited warranty covering manufacturing defects. Specific high-performance gear may include extended frame or motor warranties.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status directly through the 'Order History' section of your account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free financing options through Klarna and Affirm for eligible purchases.